Refund policy

Molecule Natural Labs Return Policy

At Molecule Natural Labs, we are committed to your satisfaction. That’s why we offer a 30-day satisfaction guarantee on all purchases. If you’re not completely satisfied with your product, you can return it within 30 days of purchase for a refund or exchange—no questions asked! We want you to feel confident trying our supplements risk-free.

 

How Our Returns Work

30-Day Guarantee

  • Products can be returned within 30 days of purchase for a refund or exchange.
  • Refunds are processed based on the original payment method.

Important Guidelines

  • Please contact our Customer Care Team before returning your item. This ensures we can process your return efficiently and avoid delays.
  • Items returned without prior communication or shipped to an incorrect address may result in delays or ineligibility for a refund.


Returns Eligibility

While we strive to accommodate your return needs, there are some limitations:

  • Returns must be initiated within 30 days of the purchase date.
  • Items sent back without approval, refused shipments, or packages lost in transit cannot be refunded.
  • Excessive or repetitive returns may lead to restrictions on future returns or purchases.

Processing Fees

In some cases, a small processing fee of $5 may apply, which will be deducted from your refund amount.

 

Shipping Responsibility

  • Prepaid return labels may be provided at our discretion for qualifying orders.
  • If you opt to ship your return at your own cost, please note we cannot reimburse these shipping fees.


Exchanges and Refunds

  • If you prefer to exchange your product, our team will assist you in finding a better fit.
  • Refunds will be issued once the returned items are received and inspected at our facility.


To Start a Return

Simply contact our Customer Care Team to begin the process. We’re here to make returns as easy as possible for you!

 

At Molecule Natural Labs, your trust means everything to us. Thank you for giving our products a try! If you have any questions or concerns, our Customer Care Team is always ready to help.